FAQ

What are the delivery charges for orders?

Shipping prices vary based on weight. Exact shipping rates will be calculated at the checkout, but generally shipping costs approximately:

US Standard Shipping: €5.50

FREE SHIPPING ON ORDERS OVER €75.00

Which payment methods are accepted?

Most major credit cards and Paypal are accepted.

How long will delivery take?

1) All US & Canada orders are made to order in California and are dispatched within 3-5 working days from order receipt. Once complete they are shipped via USPS First Class with tracking information allowing you to follow your order from the moment it is dispatched. USPS aims to deliver all packages within 3 days of being sent (Excluding bank holidays).

2) For all Worldwide orders please allow up to 14 working days delivery from date of dispatch.

What if I am not in?

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

Urgent Deliveries

If you are gifting Palmilla Properties products and need them to arrive by a certain date we will of course try and accommodate your request but ask that you email us your order number as soon as you place it to info@palmillaproperties.com.

Shipping To Canada

Orders my be subject to import duty, please visit the following site to calculate these: http://www.purolatorinternational.com/trade-regulations#Duties

What is your return policy?

We offer 14 days to return your items by from date of receiving.

As long as the items are still in their original condition, and tags still attached you can absolutely return it to the following address and we will issue you an exchange or refund as soon as we get the item(s) back. Please be sure to add the items to their original packaging.

INSTRUCTIONS

1) Please include your name and order number with your return

2) If you are wanting a refund please also state this.

3 ) If you are wanting an Exchange please state Exactly what you would like to swap it for (Size, color, style & quotes)

Please contact info@palmillaproperties.com

What size am I?

Please check the size guide at the bottom of the page.

Free Tote

All orders over $150 will automatically receive a free Palmilla Properties Honor Volador Tote.